Context
Indeed's analytic platform is used by many different employers within one organization. Each time a user logs into the platform, they need to reconfigure the space to meet their needs. This often causes frustration or confusion among users as to why their "set view" couldn’t be saved and accessed again at a later date.
My role
I worked as both the designer and the researcher on this project. I began by reviewing the current workflow and any previous research that had identified this pain point. I regularly met with both the content and UX designers on the analytics platform, as well as had frequent syncs with the development team to ensure the feasibility of the feature I was exploring and proposing. From there, I developed a potential workflow to be tested in research. I built out the workflow in Figma and created a prototype for testing.
Objective
The goal of this project was to explore a new feature, its workflow, and gather user feedback through research sessions. Once the research sessions were complete, we would apply those findings to improve the feature. This presented an opportunity to create a feature that would benefit our users and save them time. We also utilized usertesting.com to gather user feedback.
Challenges
I encountered several challenges when beginning this project. I was working with a new team and in a new space, so I had to quickly learn and adapt to their structure. I collaborated with the team to improve our communication and build a strong working relationship. Previous explorations had been conducted on this feature, but they were never fully fleshed out, tested in research, or validated. I took the learnings from this work and applied them to the new set of workflows, designs, and research plans. Additionally, there was a lack of UXR support for this study, so I offered to take the lead in this area.
Strategy
I divided the project into various steps:
Understanding the current problem space by utilizing past research and work. Where the problem space was unclear or not well-defined, I worked to define and understand it.
Creating a UX brief that included the problem space, scope, use cases, user stories, and research questions.
Setting up recurring and as-needed meetings with the lead UX designer, content designer, project manager, and engineering team to review workflows, research questions, the prototype, and research outcomes.
Brainstorming potential workflows and the various paths they would take throughout the product.
Creating design mocks in Figma to explore the workflow with the most potential and working through the various paths and states needed for this feature.
Consulting with a UX researcher on the team to decide on using usertesting.com for the study.
Compiling all research data and presenting it to a broader audience to update the feature based on the findings.
Outcome
The feature is now live on Indeed's platform. It was designed as a reusable component, enabling other teams to access it if they have similar needs. This approach fosters platform consistency and streamlines development efforts across Indeed.